RETURN & EXCHANGE POLICY
At The Label Littolo, we are committed to providing a seamless and enjoyable shopping experience. Kindly review the following terms and conditions before making a purchase:
General Terms & Conditions:
Exchange Policy:
If a product is ineligible for exchange or return but arrives damaged, please contact us at support@thelabellittolo.com within 48 hours of delivery to request an exchange.
Exchange Process:
The Label Littolo is not responsible for lost shipments. We recommend using a reputable courier service and sharing the tracking details with us. Return shipping costs are non-refundable, except in cases where the product received was damaged.
Instructions for Returning or Exchanging Products:
- For exchanges, please contact us within 48 hours of receiving your order.
- The product must be unused, unworn, unwashed, and undamaged, with all labels and tags intact in its original packaging.
- For size exchanges, kindly include your name, address, contact number, email, order ID, and the required size on the return parcel.
- Only one exchange is permitted per order.
- Customers exchanging for a different size will receive a size variation of the same product, subject to availability. The customer will bear the To & Fro shipping/COD costs associated with the exchange.
Order Cancellation Policy:
You may cancel your order within 24 hours of placement by emailing us at support@thelabellittolo.com. Please note that The Label Littolo reserves the right to make the final decision regarding order cancellations.
Partial Order Exchanges
Yes, you may exchange a part of your order, provided the product is eligible for exchange within the specified time frame. Certain items, as mentioned on their respective product pages, are not eligible for return or exchange.
Why Was My Exchange Request Declined?
We strive to maintain the highest quality standards to ensure a hassle-free shopping experience. However, exchange/return requests may be declined in the following cases:
The request is based on personal preference regarding material or color. Customers are encouraged to review product descriptions, images, and details before ordering. For further clarification, you may contact our team before purchasing.
- The product has been washed or worn.
- Items sold under SALE or Festive Discounts are not eligible for return or exchange.
Return & Exchange Policy for International Orders
International orders cannot be exchanged or returned once shipped.
However, you may cancel your order within 24 hours of placement by emailing us at support@thelabellittolo.com.
For any further queries, feel free to reach out to our customer support team.
Thank you for choosing The Label Littolo! 😊
